Prompt Terms:
Welcome to use the products of Zhejiang OKAI Vehicle Co., LTD. (hereinafter referred to as "OKAI" or "OKAI") and the platform services of Hangzhou Yele Technology Co., LTD. (hereinafter referred to as "we" or "Yele"). Okai authorized us to provide software and after-sales service for okai products. We fully understand the importance of personal information to you. We will take corresponding security measures in accordance with the requirements of laws and regulations to protect your personal information safe and controllable. In view of this, we have revised this Privacy Policy for Ye Le (hereinafter referred to as "This Policy" or "This Privacy Policy") and remind you that:
This policy applies to products or services provided by Okai or Yele and does not apply to services provided to you by other third parties, which shall be governed by the privacy policy explained to you by third parties.
This policy is closely related to your use of our services. We suggest that you carefully read and understand all the contents of this policy, and use it only after confirming your full understanding and consent. If you are a minor, your guardian needs to read these rules carefully and agree to your use of our products or services in accordance with these rules.
Clauses in this policy that are significant to your rights and interests will be marked in bold to remind your attention. You should read them carefully and use them after confirming your full understanding and consent. By using or continuing to use our services, you agree that we collect, use, store, share, manage and protect your information in accordance with this Policy.
If we detect that you are using Okai products and Yele Services and related information for fraudulent or illegal purposes, we will take appropriate measures, including but not limited to suspending or terminating any products or services provided to you.
If you have any questions about this policy or related matters, please do not hesitate to contact us.
1. Our commitment
This Privacy Policy explains the information that Okai and we collect and why we collect it, as well as how you can update, manage, export and delete your information. If we ask you to provide certain information in order to verify your identity when using Okai products or our services, we will use such information in strict accordance with this Privacy Policy and our User terms and conditions. See the Products or Services section for more information.
This Privacy Policy has been designed with your needs in mind. It is essential that you fully understand our personal data collection and use policy and that you are satisfied that you have the right to provide your personal information to Yele.
For the purposes of this Privacy Policy, "Personal Information" means data that identifies a particular individual either by itself or in connection with other information about the individual to which Yele has access. Such personal information may include but is not limited to the information you provide to us or upload to us, device information, etc. Please read further about the types of information we collect when using our services or products.
When you use Okai products or our services, we promise to comply with the EU General Data Protection Regulation 2016/679 (" GDPR ") and any applicable local data protection laws, such as relevant laws and regulations of the People's Republic of China. We are committed to protecting the privacy, confidentiality and security of your personal information in accordance with applicable laws, including your local data protection laws. At the same time, we commit all our employees and agents to fulfill these obligations.
2.What information do we collect and how do we use it
Categories of information collected
We collect information in order to provide better products and services for all users. We will only collect information necessary for specific, clear and lawful purposes and will not further process information in a manner inconsistent with those purposes. We may collect the following types of information (which may or may not be personal information) :
1)Information you create or provide to us:
When you create a Yele account, you will provide us with your personal identification information, including your name, username, nickname, proof of identity, phone number, contact address, biometric information, password, the image you choose to represent yourself, and the channel you use to register this account.
When you log in through a third party, we may collect the nickname of your third party account and the image you choose to represent yourself.
2)Information collected when you use our products and services:
Identification information: including but not limited to your name, identification, contact address, telephone number and biometric information.
Equipment information: information related to your equipment. For example, IMEI number, MAC address (Android version only), device model name, device operating system, device type, system and performance information, device manufacturer information, and network operator information. Our application may access certain functions on your device, such as Wi-Fi network status, and other functions. This information is used to allow these applications to run on your device, And allow you to interact with it. At any time, you can revoke licenses by closing the application at the device level or by contacting us at support@okai.co.
Vehicle information: information related to your vehicle. For example, your Bluetooth MAC address, serial number, speed, range, battery information, cruise control, meter Settings, headlight Settings, energy recovery strength, firmware version, body temperature.
Battery information: Information related to the batteries in your vehicle. For example, your battery SN, charge/discharge MOS tube status, current, voltage, quantity of charge, battery temperature.
Location information (for specific services/functions only) : When you use the OKAI application, we may collect your local information (location to city area) so that you can display your location information when using functions such as moments. For example, we might collect your IP address, country code, and city code.
Log information: information related to your use of our equipment. For example, we can collect network request information, standard system logs, crash information, and other anonymous identifier techniques. This information will be kept locally and will not be sent to us unless you request it. Please note that this information is only used to resolve the problem and we do not save it to the server.
Feedback information: We will collect feedback information after the product is sold. Feedback will include user feedback issues such as photos, text, contact information, app version, mobile type (iOS or Android), our feedback time.
Insurance information: We collect accident insurance information on behalf of the insurance company, such as policy number, gender of the insured, id number of the insured, insurance period, payment transaction number, insurance amount, etc.
Methods of information collection
You authorize us to collect your personal information by:
1. We will collect and store the information you voluntarily provide to us when you browse, visit our platform and use our products or services.
2. We will collect and store information about you recorded by us in the course of providing YOU with OKAI products or Yele services.
3. We will collect and store the information you voluntarily submit or feedback through our customer service staff and other channels.
4. We will collect and store information legally obtained about you from our affiliates, business partners and third-party independent sources.
5. We will inquire your relevant credit information, including but not limited to any credit score and credit report, from the lawfully established credit investigation agency.
We may use your personal information for the following purposes:
1. To provide, process, maintain, improve and develop our goods or services provided to you, including after-sales service and customer support, as well as services provided through the equipment or website.
2. Communicate with you about your equipment, services or any general inquiries (such as updates, customer enquiry support, information related to our activities, notices), etc.
3. Analyze and develop statistical information related to the use of our products and services to better improve our products and services and optimize the performance of equipment.
4. Carry out market activities related to Yele Platform products and services, and push the latest market activity information and preferential schemes to you;
5. Provide local services without communicating with the server.
6. Store and maintain information related to you, assist administrative and judicial authorities and other competent authorities in carrying out investigations, and comply with applicable laws and regulations and other obligations promised to competent authorities.
7. More examples of how we use your information, which may include personal information, are provided below.
(1) Create your Yele account. The personal information collected when creating a Yule account on a mobile device is used to create a user's personal Yule account and profile page.
(2) Display vehicle information. When the device is connected via Bluetooth, your vehicle information will be displayed and you can check device information such as speed, range, battery information, firmware model and taillight Settings through our app.
(3) Provide location-based services. When connecting to a vehicle using the OKAI application, based on Android 6.0 and above, your access location is required when connecting to a device. You can turn this off at any time by going into device Settings or stopping using the application.
(4) Provide after-sales service. If you require after-sales service, we will use your log information. This information will be sent to the after-sales engineer via email. Please note that this information is only used to resolve the problem and we do not save it to the server.
(5) Release of important notice information. We will send important notifications permitted by law to your email address or application interface. Important information will include recall information, mandatory repair and maintenance information.
(6) Data analysis. We will use data analysis services to analyze the de-identification of personal information to predict the development trend of products and services.
(7) Direct promotion. With your express prior consent, we may use your email address and Yele account to provide you with promotional materials related to Okai products and Yele services. We strictly comply with the data protection laws of your locality (which may contain relevant requirements for independent express consent) and will only use your personal information with your express prior consent or when you express no objection by conduct or instruction. You have the right to terminate our use of personal data for direct marketing purposes. If you no longer wish to receive certain types of email, you can send an email to support@okai.co and we will not transfer your personal data to our business partners for direct promotion by our business partners.
We may use the content you share, post or comment (including but not limited to text, photos, videos, etc.) with your express prior consent; (hereinafter collectively referred to as "contents") to promote and publicize OKAI products. Only with your explicit prior consent, the above "Content" will be applied to our official publicity channels, including but not limited to Weibo, wechat, Okai and Yele official website, Tiktok, Kuaishou and other social software. If you withdraw your consent and no longer want us to use your content, you can send an email to support@okai.co and we will no longer use your content for promotion.
Information sharing
Except for the following exceptions, we will not share your personal information with any company (including Okai), organization, or individual other than Yele.
1. With your express prior consent.
2. When we obtain your express prior consent, we may from time to time disclose your personal Information to third party service providers and affiliates in accordance with this Privacy Policy and applicable local data laws and regulations in order to provide products or services you require. In all cases described in this section, we ensure that your personal information is shared only under your authorization. Your authorization to us enables sub-processors to process your personal information. You should understand that in any case described below, when we share your personal Information with third party service providers, we will set out the third party's practices and obligations through our contract in compliance with applicable local data Protection Laws and this Privacy Policy. We contract to ensure that third party service providers comply with the privacy standards that apply to them in your jurisdiction.
3. Information sharing between us and third-party service providers. In order to successfully conduct commercial operations to provide you with the full functionality of the products and services, We may from time to time disclose your personal information to other affiliates or to our third party service providers (our mail stores, delivery service providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and promotion service providers, and agents acting on behalf of Yele). Such third party service providers may process your personal information on behalf of Yule, or one or more of the above services. If you no longer wish to allow us to share this information, please contact us by email at support@okai.co. Please make sure to provide your correct contact information so that we can respond to your request in a timely manner. In addition, we may share de-identifying information and statistics in aggregate form with third parties (such as advertisers on our sites) for commercial purposes; We may share with it general usage trends for our services, such as the number of customers among certain groups of people who buy certain products or engage in certain transactions.
4. For legal reasons. Where required by applicable law, You may disclose your personal information without further consent. To avoid doubt, wild joy may be in the local data protection law within the scope of permission and without your approval to collect, use or disclosure of your personal information, in order to protect our rights, protect the safety of your safety and others, abide by the requirements of local government, assist in the investigation of illegal activities, not to disclose your information by your approval.
Yele safety measures
We promise to keep your personal information safe. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place appropriate physical, electronic and administrative procedures to protect the information we collect from your Okai products and Yele services. We will take all reasonable steps to protect your personal information.
For example, you can choose to use our two-step authentication process to improve security when accessing your Yele account. When you send or receive data from Okai device to our servers, we ensure that they are encrypted using secure Sockets Layer (" SSL ") and other algorithms.
Your personal information is all stored on secure servers and protected in controlled facilities. We classify your data according to importance and sensitivity, and ensure that your personal information has the highest level of security.
We use encryption to keep your data private during transmission.
We have the ability to ensure the continued confidentiality, integrity, availability and recover-ability of processing systems and services.
We have the ability to restore the availability and accessibility of personal data in a timely manner in the event of a physical or technical incident.
We regularly test access and evaluate the effectiveness of technical and organizational measures to ensure the safety of the treatment measures.
We restrict our employees' access to your personal information. We guarantee that employees and third party service providers who help provide products and services to you by accessing this information have strict contractual obligations of confidentiality. Failure to comply with these obligations may result in disciplinary action or termination of cooperation. We also have special access controls for cloud storage. In summary, we regularly review information collection, storage and processing practices, including physical security measures, to prevent any unauthorized access and use.
We will take all practicable steps to protect your personal information. However, you should be aware that Internet use is not always secure, therefore, we cannot guarantee the security or integrity of any personal information transmitted in both directions over the Internet.
Information retention policy
We will retain personal information at all times if it is necessary to fulfill the purpose for which we collect the information or to comply with the requirements or permits of applicable law.
We will retain your information (including your personal information) until it is no longer necessary to provide our products or services to you or until your account is deleted or you choose to reset the product to factory default Settings (whichever occurs first). Please note the following example we will delete your information. Deletion means irreversible erasure and you will not be able to recover your information in the future.
Example 1: On certain products, you reset the device to factory mode and your personal information will be erased. You can reset through the Settings option in the application. Please note that restoring factory Settings is not reversible and you need to ensure that you do not need to retain this information.
Example 2: If you request the deletion of your information, your request will be verified and will be deleted within a reasonable time limit.
Example 3: If you cancel or delete your Yele account, your personal information will be deleted six months after the date of cancellation or deletion.
What can you do
Assist Yele in information protection
1. You can play a role in protecting the security of your personal information by not disclosing your login password or account information to any person unless that person is formally authorized by you.
2. Yele shall not be liable for security breaches caused by third parties' access to your personal information due to your failure to maintain the privacy of your personal information. Notwithstanding the above, you must notify us immediately of any unauthorized use of your account by any other Internet user or any other security breach.
3. Your assistance will help us protect the privacy of your personal information.
Control Settings
Yele acknowledges that privacy concerns vary from person to person. Therefore, we provide some examples of the various ways that Yele provides for you to choose to limit the collection, use, disclosure or processing of your personal information and control your privacy Settings:
1. Enable or disable the location access function;
2. Log in or log out of your Account;
3. Enable or disable other services and functions that process sensitive or personal information.
If you have previously consented to us using your personal information for the purposes mentioned above, you may change your decision at any time by contacting us in writing or by sending an email to support@okai.co.
Access, update or correct your personal information
1.You have the right to request access to or correct any personal information we hold about you. When you update your personal information, you will be asked to verify your identity before we can process your request. Once we have sufficient information to process your request to access or correct your personal information, we will respond to your request within the time required by the applicable Data Protection Law.
2. Upon your request, we usually provide a copy of your personal information collected free of charge. If you request additional identical information, we may charge a reasonable fee for actual administrative costs in accordance with applicable laws and regulations.
3. If you want to request access to personal data held by us or if you believe that any information we hold about you is incorrect or incomplete, please contact us as soon as possible by writing or sending an email to the email address provided below. Email: support@okai.co.
4. You have the right to ask us to erase your personal information.
5. You have the right to request restrictions on the processing of your personal information.
6. You have the right to request not to be the subject of data that will be automatically processed, including user portraits, that is, automatic processing that will have legal consequences or similar serious effects on you.
7. You have the right to require that your personal information received is organized and transmitted to other data processors in a common format.
Withdrawal of consent
By submitting a request, you may revoke your consent to the collection, use or disclosure of your personal information in our possession or control. This can be done at support@okai.co. We will process your request within a reasonable time after you make it, and will no longer collect, use or disclose your personal information based on your request.
Please note that your withdrawal of consent may result in certain legal consequences. Depending on the extent to which you rescind your consent to allow us to process your personal information, this may mean that you are not able to enjoy OKai's products and Yele's services.
(5) Data transmission
Note that data protection laws vary from country to country, with some offering more protection than others. No matter where your information is processed or transmitted, we will take the same protective measures in accordance with this Privacy Policy. We will also comply with specific legal requirements, such as data transfer requirements in the GDPR.
We want all of our users to be able to share their experiences with users around the world through social media. If you choose to upload your activity information globally, this means that your information, including posts, pictures, videos, comments, etc., will be transferred or transmitted across borders to your current jurisdiction (i.e. your local server). Similarly, if you choose to comment on a post or video that spreads around the world, your comment will be seen and commented on by people around the world.
Special reminder to users of wechat, Sina Weibo, Kuaishou, Tiktok and other Social media tools in Mainland China (" Chinese Social media Tools ") :
If you choose to share your information through Chinese social tools, your information will be transferred to and recovered from The Chinese social tools platform. Yele will use its best efforts to sign agreements or provide personal information protection measures with wechat, Sina Weibo and related Chinese social media tools in accordance with this Policy and applicable Chinese laws and regulations. However, please note that this does not necessarily prevent the disclosure of your information, including your personal information.
If you wish to share information about your activities with other users worldwide, we will take the following protective measures to maximize the security of data transmission.
We will apply the European Union Law regulating data transmission obligations between importers and exporters (https://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32010D0087).
We would also like to explain to you the technical measures adopted to protect international data transmission: we use encryption technology to keep your data confidential during transmission; Our ability to ensure the continued confidentiality, integrity, availability and recoverability of processing systems and services; Our ability to restore availability and access to personal data in a timely manner in the event of a physical or technical incident; We regularly conduct test evaluations and evaluate the effectiveness of technical and organizational measures to ensure the safety of processing.
Here are some practical self-examination measures that we strongly encourage you to pay attention to and review regularly:
Security and compromised accounts
While we will do our best to ensure the secure transmission of your data, we also want to explain to you that there is still a risk of data leakage, as follows:
If you believe that your information has been compromised when we use the best practices to protect your information, the following situations may occur: receiving spam messages from unknown sources; You may receive illegal or fraudulent phone calls or text messages.
1.Has my account been compromised?
Do you:
(1) See unintentional direct messages sent from your account
(2) Receive notification from us that your account may have been compromised
(3) We have notified you that your account information has changed, but you have not changed it
(4) Notice that your password is no longer valid, the system will prompt you to reset your password
If you answered "Yes" to any of the above, perform the following steps:
(1) Change the password
Change your password now from the Password TAB in your Settings, or click Request Password Reset. Reset the password using the mobile verification code. If you are unable to log in, your account may have been hacked.
(2) Ensure the security of your mobile phone number
Make sure that the mobile number connected to your account is secure and that you are the only one who has it.
Your account should now be secure, and you should not see ongoing unexpected account behavior. If you are still experiencing this problem, make a support request for help.
(3) Protect your account with simple precautions
If your account has been compromised, take the following additional precautions:
A. Scan your computer for viruses and malware, especially if you continue to be notified of unauthorized account behavior after changing your password.
B. Install security patches for your operating system and applications.
C. Always use strong new passwords that you don't use elsewhere and are hard to guess.
D. Consider using login authentication. Rather than relying solely on the password, login authentication introduces a second check to ensure that you and only you have access to your account.
How was the account compromised? (Did someone hack my account?)
If you deliver your username and password to a malicious third party application or website, or if your account is vulnerable because of weak passwords, or if a virus or malware on your computer is collecting passwords, or if you are on a compromised network, this can lead to account damage.
Unexpected updates don't always mean that your account has been hacked. Sometimes, third-party applications can have glitches that cause unexpected behavior to occur. If you notice strange behavior, changing the password or disconnecting will terminate the behavior because the application will no longer be able to access your account.
3. How can I help my account
(1) Help compromised accounts
If your account has been compromised but you can still log in, this page will help you protect your account and prevent harmful behavior. If you are unable to log into your account, please request support at support@okai.co for assistance.
(2) Help my hacked account
If you think you have been hacked and cannot log in to your account using your username and password, perform the following two steps:
A. Request to reset the password
Request the mobile verification code to reset the password through the password reset form.
Try entering your mobile number and be sure to check for the correct number in the address associated with your account.
If you are able to log in after resetting your password, check to see if your account has been compromised and re-secure your account.
B. If you still need help, contact support.
If you are still unable to log in, please contact us by submitting a support request via email to support@okai.co.
System permission declaration
1. Permission declarations used in this application
1) Bluetooth permission: This application is a Bluetooth application, which is mainly controlled through Bluetooth and the device. The current permission is a required.
2) Location permission: a. During bluetooth use, search for nearby devices requires this permission to search for nearby devices. b. The permission will be used in the track to obtain your position and help you record the track of the current ride. We do not use this permission when we do not record tracks.
3) Camera permission: The application mainly involves changing the profile picture, so the camera is required. If the user does not use the camera to obtain the profile picture, the permission can be rejected. It does not affect specific use.
4) File reading permission: the application involves changing the profile picture, which involves the photo album, so the profile picture needs to be obtained. The storage of related cache files also involves reading and writing files.
5) Access to contacts: It is mainly for the convenience of accessing contacts in the address book when adding your emergency contacts. You can directly access the address book to select contacts. You can directly refuse this permission, and the application can still be used normally.
6) Access to mobile phone information: the third party is mainly involved, so you can check the permission statement of the third party.
2. Third party permission declaration
We use third-party frameworks in software development, and third-party frameworks acquire specific permissions, so we hereby declare:
1) Bugly, the framework of Tencent, with main access rights;
Mobile phone identification information: mainly collects crash logs of applications, in order to better provide application services. About Bugly privacy statement can view: https://privacy.qq.com/document/preview/fc748b3d96224fdb825ea79e132c1a56
Other provisions
Minors
1. We believe it is the responsibility of parents to supervise their children's use of our products and services. However, it is not our policy to obtain the personal information of minors or to send any promotional materials to such persons.
2. Yele will not seek or attempt to seek to receive any personal information from minors. If a parent or guardian has reason to believe that a minor has submitted personal information to Yele without their prior consent, please contact us to ensure that such personal information is deleted and that the minor unsubscribes to any applicable Yele services.
Update of privacy Policy
We review our Privacy Policy periodically and may update this Privacy Policy to reflect changes in our information practices. If we make material changes to this Privacy Policy, we will notify you by (sending SMS messages to the mobile phone number specified for your account) or by posting them on all Okai or Yele websites or via mobile applications so that you can understand the information we collect and how we use it. Such privacy Policy changes will apply from the effective date specified in the notice or site. We recommend that you check this page regularly for the latest information on our privacy practices.
Jurisdiction
If you have any questions about this policy or related matters, please do not hesitate to contact us. If you are not satisfied with our response, especially if you believe that our personal information processing has harmed your legitimate rights and interests, you can also seek a solution by filing a lawsuit in the court with jurisdiction where the defendant is.